Account identity check (KYC)
A full identity check is mandatory ahead of every withdrawal. It guards your account and keeps the platform within anti-money-laundering rules. Deposits and play stay open while verification is pending.
What you need
Photo ID
A passport, national ID card or driving licence will do. Both sides where applicable, with all four corners in frame.
Selfie holding your ID
A clear photo of you with the same document beside your face.
Proof of address
A bank statement or utility bill from the past three months showing your name and address.
Proof of payment
If requested, a screenshot or photo of the card (middle digits covered) or e-wallet you paid with. The name has to match your account.
How verification works
- Send your documentsSend them via your profile or give them to live chat. Write to support from your registered email address.
- We review themMost documents are processed fast; accounts with outstanding verification wait longer for payouts.
- You are verifiedAfter approval, withdrawal requests enter the usual review of 2 working days.
Pointers for a smooth check
- The name must be identical on every document and on your account.
- Choose a valid document that is undamaged and completely visible, with all four corners in the image.
- Your proof of address cannot be older than three months.
- Money in and out must use a method in your own name.
- Lost your password? Use the reset link on the login page; it is sent to your registered email — the same address that self-exclusion and account closure require.