Quick answers
Does rakeback carry wagering?
No. It is credited to your real-money balance after each session, never expires and can be withdrawn at once.
What is needed before my first withdrawal?
A full identity check: photo ID, a selfie holding it and a recent proof of address.
What if I withdraw while a bonus is running?
The bonus and its balance are cancelled, so finish wagering it first.
Can I test games without paying?
Yes. Every game here has a free demo, apart from the live tables.
What is the most I can withdraw?
€20,000 per week and €50,000 per month on non-jackpot winnings; jackpots have no ceiling.
How long until a payout arrives?
Up to two working days of review, then however long your payment method takes. The minimum is €40.
Which games contribute to wagering?
Slots count in full, live casino at 10%, table games and video poker not at all.
How do I install the app?
On iOS open the site in Safari, on Android in Chrome, then add it to the home screen. No store is needed.
Who can I reach?
Live chat around the clock, or email support@luckysboom.nl from your registered address.
Do I verify before depositing?
No. Deposit and play immediately. The identity check is needed ahead of your first withdrawal.
Why did my withdrawal arrive in instalments?
A withdrawal above a method's per-payment limit is split up. A higher VIP level can lift your personal ceiling.
Can I use a friend's card?
No. Every payment has to come from a method in your own name, and that name must match your account.
Is crypto supported?
Yes — BTC, ETH, LTC and USDT. Fiat and crypto balances stay separate and cannot be combined.
What is the maximum win with bonus money?
€10,000 across all bonus types, and after wagering the withdrawal is limited to 10 times the original bonus.
How can I close my account?
Write to support@luckysboom.nl from your registered email or use live chat. Self-exclusion starts within 24 hours and lasts at least 6 months.