Last updated: 12.10.2026
These Terms, plus the documents they mention (the "Terms"), cover how you use this website (the "Website") and everything we run through it (together, the "Service").
They are a binding contract between you (the "Customer") and us, so read them properly. Using the Website or the Service, as a guest or with a registered account (the "Account"), means you accept them and every update we post. Not okay with that? Then don't use the Website or the Service. The website Lucky Boom (the "Casino", "Website", "Company", "We", "Us", "Our") is owned and run by MAIREKE LIMITADA, a company registered in Costa Rica.
We can change these Terms and any document they link to at any time, so check back now and then. Changes apply the moment they go live. Disagree? Stop playing straight away; if you keep playing, you accept the new version. Bets not settled before a change stay under the old Terms. 3. What you promise Every time you visit the Website or use the Service, you promise that:
3.1. You are over 18, or over the legal gambling age that applies to you. We can ask for proof of age at any time.
3.2. You are legally able to sign a binding agreement with us. If not, stay out.
3.3. You live where gambling is legal and not in a country that bans online gambling for residents or anyone inside it. Making sure it is legal for you is your job.
3.4. You do not use a VPN, proxy or similar tool to hide or fake your location.
3.5. You are the rightful user of your payment method.
3.6. You pay us in good faith and never try to reverse a payment, or let anyone else reverse it.
3.7. You can lose some or all of the money you deposit when you bet, and that loss is on you.
3.8. You do not bet with information that was obtained by breaking the law where you were at the time.
3.9. You play for yourself as a private person, not for anyone else and not for business.
3.10. You do not try to manipulate markets or any part of the Service in bad faith or in a way that harms the Service or us.
3.11. You act in good faith towards us on every bet.
3.12. You, and any of your employers, employees, agents or relatives, are not in our Affiliate programme. 4. Where you can't play 4.1. You must not use the Service:
4.1.1. If you are under 18 (or under the age of majority where you live), cannot legally sign a binding agreement, or act for someone below that age;
4.1.2. If you live in a country that bans online gambling for residents or anyone inside it.
4.1.3. If you live in, or connect from: Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, any FATF-blacklisted country, or any other place the Anjouan Offshore Financial Authority prohibits.
4.1.4. To collect nicknames, emails or other data about other Customers (spam, unwanted email, unauthorised framing or linking);
4.1.5. To disrupt or unfairly affect other Customers or the Service;
4.1.6. To push ads, affiliate links or other solicitation, which we can delete without notice;
4.1.7. In a way we reasonably see as an attempt to (i) cheat the Service or another Customer or (ii) collude with another Customer for a dishonest edge;
4.1.8. To scrape our odds or break our Intellectual Property Rights; or
4.1.9. For anything unlawful.
4.2. No selling or handing over your account, and no buying someone else's player account.
4.3. No moving funds between player accounts.
4.4. If you use the Service for unauthorised purposes, we can close your Account straight away with written notice and, in some cases, take legal action.
4.5. Staff of the Company, its licensees, distributors, wholesalers, subsidiaries, ad, promotional and other agencies, media partners, contractors and retailers, and their immediate family, may not play for real money without prior consent from the Company Director or CEO. If we find out, accounts are closed at once and all bonuses and winnings are lost.
Whenever you use the Service, you agree that:
5.1. We can reject any registration without giving a reason.
5.2. You fill in the registration form yourself and read and accept the Terms first. To bet or withdraw, we may require verification: valid ID and any other documents we find necessary, such as a photo ID (passport, driving licence or national ID card copy) and a recent utility bill showing your name and address. Until we have them, we can pause wagering or restrict your Account. This follows gaming regulation and anti-money-laundering law. You also fund your Account with the methods shown in the payment section of the Website.
5.3. You give accurate contact info, including a valid email address (the "Registered Email Address"), and keep it up to date, or you may miss important notices like changes to the Terms. We recognise and contact you through that address, so keep a working, unique mailbox, give us the right address and tell the Company if it changes. You are fully responsible for the security of that mailbox. The Company is not responsible for any damage said to result from communications through it. If we cannot reach you by email, your Account is suspended until you give us an address that works. If you knowingly give false details, we suspend your Account immediately by written notice and may take legal action or involve the authorities.
5.4. One Account per person. If you have several, they can be closed at once, including accounts opened through representatives, relatives, associates, affiliates, related or connected persons or third parties acting for you.
5.5. To confirm who you are and your financial standing, we may ask for extra personal details such as your full name, or use third-party information providers; we tell you what we get that way. 5.6. Keep your password secret. If the requested Account info is right, we may assume bets, deposits and withdrawals are yours. Change your password regularly, never share it, and protect it at your own risk and cost. You may log out after every session. If you think someone misused your info, hacked your Account, found your password or hacked your Registered Email Address, tell us immediately; we may ask for more information to verify you. Once we know, we suspend the Account. Until then you are responsible for all activity on it, including third-party access, authorised or not.
5.7. Do not pass content from the Service to anyone by screenshot or similar, and do not show it in a frame or any way that differs from what you would see by typing our URL into your browser.
5.8. At registration you can use all currencies on the Website for deposits, withdrawals and bets. Some payment methods do not process every currency; then a processing currency is shown with a conversion calculator on the page.
5.9. We do not have to open an Account for you. The sign-up page is only an invitation, the decision is ours, and we need not explain a refusal.
5.10. After your application we may contact you for more information or documents so we can meet our regulatory and legal duties.
6.1. An Account can hold several currencies; balances and transactions show in the currency used.
6.2. We give no credit.
6.3. We can close or suspend an Account if you do not (or we reasonably believe you do not) follow the Terms, to keep the Service fair and secure, or for other reasonable grounds, and we may not warn you first. If we close or suspend you for breaking the Terms, we may void your bets and keep the money in your Account, deposits included.
6.4. We can close or suspend any Account without notice and return the funds. Obligations already due are still honoured.
6.5. We can refuse, restrict, cancel or limit any wager at any time and for any reason, including bets we think were placed fraudulently to get around limits or system rules.
6.6. Money credited by mistake stays ours; we tell you and take it back.
6.7. If your Account goes overdrawn, you owe us the difference.
6.8. Report any error on your Account as soon as you notice it.
6.9. Betting is entertainment. Stop when it stops being fun and never bet what you cannot afford to lose. If you think you are losing control, self-exclude: message Customer Support from your Registered Email Address saying you want to SELF-EXCLUDE; it starts within 24 hours of us receiving it. Your account is then disabled and you cannot log in until you tell us otherwise.
6.10. You cannot transfer, sell or pledge your Account. That covers any asset of value, including ownership of accounts, winnings, deposits, bets and related rights or claims, whether legal, commercial or otherwise, and includes encumbering, pledging, assigning, usufruct, trading, brokering, hypothecation and gifting, with a fiduciary or any other third party, company, person, foundation or association in any form
6.11. To close your account, email Customer Support from your Registered Email Address through the links on the Website.
7.1. Deposit only from an account, payment system or credit card in your own name. Other currencies are converted at the daily oanda.com rate or our bank's or payment processor's rate. Some payment systems add exchange fees, deducted from your deposit.
7.2. Fees may apply to deposits and withdrawals; see the Website. We usually absorb transaction fees on deposits to your Lucky Boom Account. Your own bank charges are yours.
7.3. The Company is not a financial institution and uses third-party processors for card deposits. A card deposit is credited only after we receive approval and an authorisation code from the issuer; no authorisation, no credit.
7.4. You agree to pay everything you owe us or payment providers and not to charge back, cancel or reverse deposits. If you do, you refund and compensate us for the unpaid deposit and our collection costs, and winnings from wagers made with those funds are lost. Your player account is not a bank account, is not guaranteed or insured by any deposit or banking scheme anywhere and earns no interest.
7.5. If you accept a promotion or bonus by entering a bonus code with a deposit, you agree to the Terms of Bonuses and that bonus's own terms.
7.6. Never deposit money from criminal, illegal or unauthorised activity.
7.7. When depositing by credit card, keep copies of the transaction records and these Terms.
7.8. Online gambling may be illegal where you are; if so, do not use your card to deposit here. Know your local laws.
8.1. You can withdraw unused, cleared funds by sending a withdrawal request under our withdrawal conditions. Minimum per transaction: €10 (or the equivalent), except when you close your account and may withdraw everything.
8.2. No commission if you have wagered the deposit at least once. Otherwise we may deduct 8%, minimum 4 euro (or the equivalent), to fight money laundering.
8.3. Before approving a withdrawal we may ask for photo ID, proof of address or other checks (selfie, verification call and so on), and may verify you at any time.
8.4. Withdrawals go back to the card, bank account or method used to fund your Account. At our discretion, and with extra security checks, we may allow a different method.
8.5. If your account is inaccessible, dormant, locked or closed, contact Customer Service to withdraw.
8.6. If your balance is at least 10 times your total deposits, you can withdraw €5,000 (or equivalent) a month; otherwise the monthly maximum is €10,000.
8.7. We cannot guarantee a withdrawal or refund if you broke the restricted-use rules in Clauses 3.3 and 4.
9.1. You are fully responsible for everything you owe us. Pay in good faith and do not reverse payments, or have them reversed, to dodge a debt. You repay us for any charge-back, denial or reversal and our losses, and we may add a €50 administration fee (or equivalent) per case.
9.2. We may use third-party payment processors or merchant banks, and you accept their terms if they are made known to you and do not conflict with ours.
9.3. All transactions may be checked against money laundering and terrorist financing; suspicious ones are reported to the authorities.
10.1. If our system or processes fail, all bets are void. Tell us at once about any error you see. We are not liable to you or anyone else for costs, losses or claims, direct or indirect, from communication or system errors, bugs or viruses, or payments made because of a defect, and we may void the games and bets concerned and fix the error.
10.2. We work hard to avoid mistakes in bookmaker lines. If a human or system error means we accept a bet at odds materially different from the general market, or clearly wrong for the chance of the event, we may cancel or void it, or void a wager placed after an event started.
10.3. We can recover overpayments and correct your Account for mistakes such as a wrong price or wrongly entered result. If your Account has too little, we may ask you to pay what is owed on erroneous bets, and we may cancel, reduce or delete pending plays whether or not they used funds from the error.
11.1. The winner of an event is decided on its settlement date; protested or overturned decisions do not count for betting.
11.2. Posted results are final after 72 hours, no queries after that. Within 72 hours we only reset results for human error, system error or a mistake by the results source.
11.3. If the governing body overturns a match result within the payout period, everything is refunded. 11.4. If a game is drawn and a draw option was offered, stakes on a team to win or lose are lost. Without a draw option everyone is refunded on a draw; if there was no draw option available, extra time counts, if played.
11.5. If we cannot validate a result (for example the event feed is interrupted and no other source can confirm), we may treat the wagers as invalid and refund them.
11.6. We set minimum and maximum wagers on all events and may change them without written notice, including limits on single Accounts.
11.7. You are solely responsible for your transactions. Completed transactions cannot be changed. We are not responsible for missing or duplicate wagers and will not consider discrepancy requests for them. Check My Account after each session to make sure all wagers were accepted.
11.8. A matchup counts as long as the two teams are right, whatever league heading it is under. 11.9. eSport start dates and times on the Website are indicative only. If a match is suspended or postponed and not resumed within 72 hours of the scheduled start, it has no action and wagers are refunded, except wagers on whether a team or player advances in or wins a tournament, which stand.
11.10. If we post an event with the wrong date, wagers stand on the date the governing body announces.
11.11. If a team uses stand-ins, the result stands, as using them was the team's choice.
11.12. The Company can remove events, markets and other products from the Website.
11.13. Detailed sports betting rules are on a separate page: SPORTS BETTING RULES
12.1. Anything you send us under the Terms goes through the Customer Support form on the Website.
12.2. Unless the Terms say otherwise, our notices are posted on the Website or sent to your Registered Email Address, in our choice of method.
12.3. Notices from either side must be written, in English, and sent to or from your Registered Email Address.
12.4. We may email you about betting, special promotions and other Lucky Boom news. By accepting the Terms at registration you agree to that, and you can opt out of promotions at any time by telling Customer Support.
We are not liable for failure or delay in the Service caused by events beyond our reasonable control despite sensible precautions, such as acts of God, trade or labour disputes, power cuts, acts, failures or omissions of governments or authorities, telecom blockages or failures, or other failures by a third party, or for resulting loss or damage. We may then cancel or suspend the Service without liability.
14.1. AS FAR AS THE LAW ALLOWS, WE WILL NOT COMPENSATE REASONABLY FORESEEABLE LOSS OR DAMAGE, DIRECT OR INDIRECT, IF WE FAIL TO MEET OUR OBLIGATIONS UNDER THE TERMS, UNLESS WE BREACH A LEGAL DUTY (INCLUDING DEATH OR INJURY FROM OUR NEGLIGENCE); AND EVEN THEN WE ARE NOT LIABLE IF THE FAILURE IS DUE TO (I) YOUR OWN FAULT, (II) A THIRD PARTY UNRELATED TO OUR PERFORMANCE (NETWORK PERFORMANCE, CONGESTION, CONNECTIVITY, YOUR EQUIPMENT), OR (III) ANYTHING WE OR OUR SUPPLIERS COULD NOT HAVE FORESEEN OR PREVENTED WITH REASONABLE CARE. THE SERVICE IS FOR CONSUMERS ONLY, SO WE ARE NOT LIABLE FOR BUSINESS LOSSES.
14.2. IF WE ARE FOUND LIABLE, OUR TOTAL LIABILITY IS CAPPED AT THE LOWER OF (A) THE VALUE OF THE BETS YOU PLACED THROUGH YOUR ACCOUNT ON THE BET, WAGER OR PRODUCT CONCERNED AND (B) EUR €500 IN TOTAL.
14.3. WE STRONGLY RECOMMEND THAT YOU (I) CHECK THAT THE SERVICE SUITS AND WORKS WITH YOUR EQUIPMENT BEFORE USE AND (II) PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING WITH ANTI-VIRUS SOFTWARE.
Lucky Boom is here for good gaming and takes its duty to prevent problem play seriously. We advise all players to keep these in mind and never play irresponsibly:
Play for fun, not to earn.
Never chase losses.
Set your limits.
Don't let gambling get in the way of daily life.
Never gamble what you can't afford to lose.
Take breaks.
Check the questions below. If you answer YES to most, take action so gambling doesn't hurt your life:
Does gambling affect your work?
Has gambling caused fights with family or friends?
Do you keep returning to win your losses back?
Have you borrowed money to gamble?
Do you see gambling as income?
Is it hard to limit your gambling?
These respected organisations help people with gambling problems and can be reached at any time:
Gamblers Anonymous
Gambling Therapy
GamCare
Worried about your gambling? Take a break by excluding yourself from your gaming account. Self-exclusion locks your account for at least 6 months, and no promotional material is sent.
Ask our experienced Customer Support team any time and they will help. A 7-day cooling-off period is available too. We suggest also contacting every other gambling site where you have an account and asking for self-exclusion there.
To play at luckyboom.com you must be of legal gambling age where you live (at least 18). Knowing the age limit where you live and play, and confirming you qualify when you create an account, is your responsibility. Parents, we advise you to:
Password-protect computers, phones and tablets.
Never leave a device unattended while logged in to your account.
Keep account details and payment cards away from children.
Don't save passwords on a computer; write them down and keep them out of reach.
Install filtering software (for example Net Nanny) so minors can't reach unsuitable sites.
16.1. If we suspect, or are told, that you are under 18 now, or were under 18 (or under the age of majority where you live) when you placed any bet, we suspend (lock) your Account so you can't bet or withdraw. We then investigate, including whether you bet as an agent for someone under that age. If we find that you (a) are currently, (b) were at that time below that age, or (c) bet as an agent for or at the request of someone below it:
winnings in your Account, or due to be credited to it, are kept by us;
winnings made through the Service while under age must be paid to us on demand (if not, we seek all recovery costs); and/or
money in your Account that is not winnings is returned to you OR held until you turn 18, at our sole discretion; we may deduct payment transaction fees, including fees on deposits to your Lucky Boom account that we covered.
16.2. The same applies if you are over 18 but bet where the legal betting age is higher and you are below it.
16.3. If we suspect a breach of this Clause or an attempt to use it fraudulently, we can take any step needed to investigate, including informing law enforcement.
We seek criminal and contractual action against any Customer involved in fraud, dishonesty or crime and withhold payment when we suspect it. The Customer indemnifies us and pays on demand all costs, charges and losses we suffer (direct, indirect or consequential, lost profit, lost business, damaged reputation) arising from the Customer's fraud, dishonesty or criminal act.
18.1. Using our name and logo without permission can lead to legal action.
18.2. Between you and us, we own all rights in the Service, our technology, software and business systems (the "Systems") and our odds. Don't use your personal profile for commercial gain (selling a status update to an advertiser, say); we may remove or reclaim a nickname if we think fit.
18.3. You may not use our URL, trademarks, trade names, trade dress, logos (the "Marks") or odds with anything that isn't ours, in a way that may confuse Customers or the public, or that disparages us.
18.4. Unless these Terms expressly say so, we and our licensors give you no right, licence, title or interest in the Systems or Marks. Do not use any automatic or manual device to monitor or copy pages or content in the Service. Unauthorised use or copying may lead to legal action.
19.1. If you follow the Terms, we give you a non-exclusive, limited, non-transferable, non-sublicensable licence to use the Service for personal, non-commercial purposes. It ends when our agreement ends.
19.2. Apart from your own content, never modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from or otherwise exploit the Service, its content or software unless the Terms or Website expressly allow it. Nothing on the Service may be modified, altered, merged with other data or published in any form, including screen or database scraping or any other activity to collect, store, reorganise or manipulate it.
19.3. Breaking this Clause may also violate our or third parties' intellectual property and proprietary rights, with civil liability or criminal prosecution possible.
20.1. To protect you and everyone else, posting content, and any conduct connected with the Service, that is unlawful, inappropriate or undesirable is strictly forbidden ("Prohibited Behaviour").
20.2. If you engage in Prohibited Behaviour, or we decide at our sole discretion that you do, we may end your Account or access immediately without notice, and another Customer, a third party, authorities or we may take legal action.
20.3. Prohibited Behaviour includes using the Service to: promote or share information you know is false, misleading or unlawful; do anything unlawful, including furthering crime, violating privacy or rights, or creating or spreading viruses; harm minors; send or publish unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful or racially, ethnically or otherwise objectionable content; send content you have no right to publish, including content that infringes copyright, trademarks or other intellectual property; send content with a virus or code (including HTML) meant to interrupt, destroy or alter the Service, its presentation or any other website, software or hardware; interfere with, disrupt or reverse engineer the Service, including intercepting, emulating or redirecting our protocols, using cheats, mods or hacks, or software that collects information from or through the Service; retrieve or index information with a robot, spider or other automated means; take part in anything that, in our sole and unfettered discretion, results or may result in another Customer being defrauded or scammed; send unsolicited or unauthorised ads or mass mailings (junk mail, instant messaging, "spim", "spam", chain letters, pyramid schemes or other solicitation); create Accounts automatically or under false pretences; impersonate another Customer or any third party; or do anything else we reasonably consider against our business principles. The list is not exhaustive and can change at any time. We may investigate and take any action we see fit, including deleting posts and ending Accounts, and act against anyone who directly or indirectly engages in, or knowingly allows, Prohibited Behaviour, with or without notice.
The Service may link to third-party websites we do not run, are unrelated to and cannot control. Links are offered for convenience only; we do not investigate, monitor or check them, and a link implies no endorsement of or affiliation with the site, its content or owners. We have no control over or responsibility for their availability, accuracy, completeness, accessibility or usefulness. On any new website, take the usual precautions, including reading its privacy policy and terms of use.
22.1. For concerns or questions about the Terms, contact Customer Service through the links on the Website, always from your Registered Email Address.
22.2. DESPITE THE ABOVE, WE ACCEPT NO LIABILITY TO YOU OR ANYONE ELSE FOR HOW WE RESPOND TO A COMPLAINT OR FOR ANY ACTION WE TAKE ABOUT IT.
22.3. If you are unhappy with how a bet was settled, give details to Customer Service. We will try to answer within a few days and aim to answer every such query within 28 days.
22.4. Disputes must be raised within three (3) days of the day the wager was decided; later claims are not honoured. You alone are responsible for your Account transactions.
22.5. If we have a dispute, Customer Service will try to agree a solution; if it cannot, the matter goes to our management.
22.6. If every effort to settle a dispute to your satisfaction has failed, you may have it settled by arbitration.
You cannot assign these Terms or any right or duty under them without our prior written consent, which will not be unreasonably withheld. We may assign all or part of ours to a third party able to provide a service of substantially similar quality, without your consent, by posting written notice on the Service.
If a competent authority finds a provision unenforceable or invalid, it is modified so it can be enforced, as far as the law allows, in line with the original intention; the rest remains valid and enforceable.
Without limiting other remedies, we may suspend or end your Account and refuse to continue the Service, without prior notice, if in our reasonable opinion you break a material term. We will promptly tell you about it.
26.1. Term. The Terms stay in force while you access or use the Service or are a Customer or visitor, and survive the end of your Account for any reason.
26.2. Wording. Singular includes plural and vice versa; masculine includes feminine and neuter and vice versa; persons include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
26.3. Waiver. We waive a breach only in a signed written statement and, unless it says otherwise, only for that breach. Not enforcing a term at some time does not waive it or our right to enforce it later.
26.4. Acknowledgement. By using the Service from now on you confirm you have read, understood and agreed to every paragraph, and you irrevocably give up any future argument, claim, demand or proceeding against them.
26.5. Language. If the English version differs from another language version, the English version is correct.
26.6. Governing law. The Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.
26.7. Entire agreement. The Terms are the whole agreement between you and us about access to and use of the Service and replace all earlier agreements and communications, spoken or written.
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