Payment Policy: the rules of the bank level. It covers deposits, withdrawals, processing times, limits, verification and related conditions for every financial transaction at luckysboom.nl. By depositing or requesting a withdrawal you confirm you have read and accept it in full. Lucky Boom is run by MAIREKE LIMITADA (Costa Rica) and licensed by the Anjouan Offshore Financial Authority.
We process your money accurately, fast and securely. Everything runs through the cashier once you are logged in at luckysboom.nl. Limits, timelines and conditions here are fixed and published: no estimates, no hidden "subject to change" clauses. If another document on the site disagrees, this policy wins on money.
Money is accepted only from payment methods in your own name. Third-party deposits and withdrawals are strictly banned: funds are returned and the account reviewed. By transacting you confirm you own every payment method you use.
To deposit or request a withdrawal you must:
We mostly work in euros (€). If the cashier offers other currencies, the euro amounts here apply equally in any supported currency at the rate shown when you transact. Conversion fees, if any, are shown before you confirm.
Standard minimum deposit: €20. For the fifth welcome-package bonus deposit: €40. The minimum applies per transaction; several deposits per session are fine if each meets it.
A deposit lands as soon as the payment provider confirms it, usually instantly. Not there after 30 minutes? Contact support via 24/7 live chat or support@luckysboom.nl with your transaction reference.
Want a welcome-package bonus or another deposit-linked promotion? Activate it in your profile before you complete the deposit. Bonuses cannot be added to deposits already processed. Wagering and cash-out rules are in the Bonus Policy.
No fixed single-deposit maximum is published beyond your payment provider's limits. For personal deposit limits see Section 9.
The minimum for one withdrawal request is €40; smaller requests are not processed.
| Period | Limit | Applies to |
|---|---|---|
| Weekly | €20,000 | All non-jackpot withdrawals |
| Monthly | €50,000 | All non-jackpot withdrawals |
| Jackpot wins | No limit | Progressive and fixed jackpot prizes sit fully outside these limits |
Amounts above the weekly or monthly limit roll over to the next period unless support agrees otherwise in writing. Jackpots are paid in full, not in instalments.
Every withdrawal request is reviewed and approved within two business days of submission, provided required identity checks are completed. Business days are Monday to Friday, excluding public holidays. After approval, arrival time depends on your payment method and that provider's schedule.
Players using the Lucky Boom Progressive Web App (PWA) on iOS or Android get a processing commitment even faster than on desktop. Install it from your mobile browser at luckysboom.nl for free.
Withdrawals go first to the method used for the original deposit, up to that deposit's value. Anything above can go through any method in the cashier. This follows anti-money-laundering rules and protects your account.
With an active bonus that has wagering left, you cannot withdraw bonus funds or their winnings. You can forfeit the bonus in your settings at any time, but then the bonus amount and winnings are removed before any withdrawal. Real money clearly separate from the bonus balance is unaffected.
After sport bonus wagering is done, separate caps apply depending on the offer:
The cap that applies is stated in each sport promotion's terms.
The cashier offers a range of deposit and withdrawal methods. The full list, with method-specific limits, fees and estimated times, is shown when you transact, and availability can depend on your country.
No internal fee on standard deposits or withdrawals. Your payment provider or bank may charge its own; we are not responsible for them.
We must verify identity under our licence obligations to the Anjouan Offshore Financial Authority and anti-money-laundering standards. It protects you and the platform.
Verification may be requested at registration, before any withdrawal, at certain cumulative thresholds or whenever needed for regulatory duties. Verify early to avoid withdrawal delays.
You may be asked for any or all of the following:
Upload documents in the verification section of your account or email them to support@luckysboom.nl. We review them promptly; withdrawals wait for satisfactory verification and are released promptly once done.
If you cannot or will not provide the documents, we may withhold withdrawals, suspend or close your account. After closure following failed verification, verified real-money funds are returned by the original deposit method, subject to compliance review.
All transactions at luckysboom.nl are monitored automatically and manually. We may delay or decline a transaction on reasonable suspicion of fraud, money laundering or other unlawful activity, and may be required by law to report it without telling the account holder.
Bonus abuse, multiple accounts, payment methods not in your own name and attempts to get around limits or verification breach the Terms and Conditions and will be investigated; funds may be held meanwhile.
Depositing for anything other than genuine play, such as exploiting currency conversion or cycling money through the cashier, is banned. Deposits may be returned and accounts closed.
Lucky Boom promotes safe and responsible gambling. Every registered player can use these tools:
Open the responsible gaming section of your account or contact support via 24/7 live chat or support@luckysboom.nl. Raising a limit goes through a cooling-off period; lowering takes effect at once.
If gambling is harming you, use these tools and get help from an independent organisation. Limit increases are not processed if we think a player may be at risk of harm.
Rakeback goes to your real-money balance after each session with no wagering, starting at Volt Class 1, the first level, with no threshold. It is withdrawable immediately, subject to the conditions in Section 5.
Cashback from the VIP Club or promotions is credited as real money without conditions unless the promotion says otherwise; percentage, maximum and conditions are stated in the promotion or VIP tier description.
Winnings from free spins in the welcome package or other promotions have these limits:
Winnings above the caps are not credited or withdrawable. Amounts within the cap must first meet the bonus's wagering requirement.
If a deposit is missing, a withdrawal has not arrived or a transaction looks wrong, contact support as soon as possible via 24/7 live chat or support@luckysboom.nl with account details, date, amount and any provider reference.
We investigate every reported discrepancy and reply within a reasonable time. Technical errors that credit or debit wrongly may be corrected whichever way they went, and money credited in error may be deducted without prior notice.
No liability for losses from delays at third-party payment providers, banks or network failures outside our control.
We may change this Payment Policy at any time; material changes are notified on the site or by email. Using the cashier after a change means you accept it. The current version is always at luckysboom.nl.
Questions about deposits, withdrawals, verification or other payment matters? Contact the Lucky Boom support team:
Support is available around the clock and aims to solve your question quickly.
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